Common Q&A for Water Damage

4/11/2024 (Permalink)

Here to help

Water damage to your home or business can come when you least expect it. Often people will find themselves in a situation and unsure of what to do first to start the mitigation of damage and clean up. 

SERVPRO of Hazleton/Dallas/Harvey's Lake have trained professionals to help you in your time of need.

We would like to share some Q&A we commonly see from our customers. 

1) How soon should I call a mitigation company to assist with my water damage? 

In short, the answer is ASAP. Time is of the essence to prevent future damage and eliminate the potential for growth of mold.The sooner you call the less risk you have of additional damage and mitigation work required overall.

2) How long does the process of water mitigation take? 

This time to mitigate will vary for each situation depending on the size of the area affected and severity of the damage. It is important to have a professional team access the damage so they can recommend the appropriate steps needed to be taken. There are times that water just needs to be extracted and fans and dehumidifiers can be set to complete the dry out. Other times water make get into the walls and will require removal of some dry wall to ensure the work is done right. Your SERVPRO professional is trained to ensure the proper steps are taken for a successful restoration. 

3) What happens to all my contents that have been damaged from water? 

Our professional team will be able to access content cleaning and work with you to share what is salvageable. The goal is to clean and restore the items, so they do not look or smell damaged.

4) Will my insurance company cover my water damage?

In many cases, insurance does cover water damage. Incidental water damage is typically covered from insurance companies. A pipe bursting, a leak in your face, a leak in your bathroom supply line are all examples of incidental water damage. However, certain kinds of water damage likely won’t be covered. An example of this is coverage for people living in flood zone areas. When water damage is caused by nature this is typically not covered under insurance. It is important to check with your insurance company regarding this prior to submitting a claim. 

SERVPRO of Hazleton/Dallas/Harvey's Lake is available 24/7 to assist you in an emergency. Call us today at 570-714-3828.