Water Damage Mitigation

4/16/2023 (Permalink)

Water Damage Mitigation

Spring storms can lead to unwelcome water losses.

Spring showers bring May flowers but can also bring about unwanted water losses, flooding, and leaky roofs.

When evaluating a loss due to water, it is important to understand the proper mitigation steps necessary. 

There are 3 Categories of Water

Category 1 water damage: Consists of Clean water that is sanitary

Category 2 water damage : Consists of Grey Water that is significantly contaminated

Category 3 water damage: Consists of Black Water that is Grossly Contaminated

Pending on the Category of the water loss there are specific steps to follow and at times containment that must take place.

SERVPRO of Hazleton/Dallas/Harvey’s Lake has trained and certified technicians that can diagnose the category and take proper measures to ensure your home or business can be restored.  Our team is required to follow safety regulations and always keep the customers’ safety and satisfaction in mind when stabilizing the loss.

We are open 24/7 and are Here to Help! Call us today at 570-714-3828

Why SERVPRO

3/17/2023 (Permalink)

You can count of SERVPRO

Emergency Situations call for quick response time, especially in a case where your home or business is compromised.

SERVPRO of Hazleton/Dallas/Harvey's Lake is here to help.

We offer :

• 24/7 availability
• Honesty
• Trained  and certified professionals
• Commercial equipment
• Integrity

Our SERVPRO Brand has more than 50 years of experience and over 2000 Franchises.  Our key Services Include the following:

• Water Damage Remediation
• Fire Damage Remediation 
• Mold Remediation
• Biohazzard Cleanup
• Reconstruction Services

If you find yourself in need of help in a disaster please contact SERVPRO of Hazleton/Dallas/Harvey's Lake at 570-714-3828  Here to help! 

Mold Remediation

2/17/2023 (Permalink)

Mold Remediation professional help

It is important that you contact a professional if you should see signs of mold in your residential or commercial property. The first step is to determine what kind of mold you are dealing with . Once this determined you can take the proper steps.

Utilizing Chlorine Bleach to stop mold from growing is a Myth. Bleach loses its effectiveness overtime an will evaporate leading you right back to where you started.

SERVPRO of Kingston, Pittston City, Wyoming County is here to help with any question you may have or needs regarding mold remediation.

Contact us at 570-714-3828

Prepare for a Storm with the SERVPRO ERP

9/22/2022 (Permalink)

Be prepared for any emergency with the free SERVPRO Emergency Plan.

Getting Started with the Emergency READY Program

• STEP 1: Visit SERVPRO.com/ready. Register for an account using your email address as your username and choose a password.
• STEP 2: Choose your preferred SERVPRO Franchise Representative to contact in the event your home or business experiences water, fire, mold or other type of damage.
• STEP 3: Begin creating ERPs for all of your properties.
• STEP 4: Download the SERVPRO Ready Plan Application on your iPhone, tablet, Android or Blackberry device from the respective App Store.
• STEP 5: Launch the Ready Plan App and sign in using the same username and password from STEP 1.

At this point, it may take a few minutes for the data to sync. All of your ERP information will appear on your tablet or mobile device. You can now access and manage ERP information from your computer, tablet or Smartphone.

Emergency READY Program Best Practices

Using Tablets: Using a tablet is highly recommended. The tablet allows you to easily input data on-site as you walk through the facility and also take photos as needed.

Non Tablet Users: If not using a tablet, the most efficient way to complete an ERP using the SERVPRO Emergency Ready Program is to input data accessing the website (ready.SERVPRO.com) using a computer and importing photos using your mobile device. If assisting a client, please follow these simples steps:

• STEP 1: Make the appointment to walk through the facility in order to capture the needed information for the ERP.
• STEP 2: Print a Field Form that can be used to write in ERP information (optional).
• STEP 3: Download the SERVPRO Ready Plan App on your iPhone, Android or Blackberry device from the respective App Store.
• STEP 4: Launch the Ready Plan App and create a free account.
• STEP 5: Establish an Emergency Ready Profile on your mobile device by logging on and choosing the Emergency Ready Profile button.
• STEP 6: As you walk through the facility, capture the property information by writing it on the Field Form.
• STEP 7: Capture property photos using your mobile device.
• STEP 8: Once the walk through is complete, log onto SERVPRO.com/ready using a computer. The property established earlier using your mobile device will appear on the main screen. Select that property and input the information from the Field Form. All photos should already be populated.

Getting Help If Damage Occurs

Once you have an ERP set up, getting help cleaning up and/or restoring your property is just a few clicks away.

• STEP 1: Access your ERP by launching the App on your mobile device or tablet or visit SERVPRO.com/ready.
• STEP 2: If you prefer to call SERVPRO simply click on the phone number to contact SERVPRO of Hazleton, Dallas and Harveys Lake.
• STEP 3: If you would like to submit a first notice of loss from within the Ready Plan app, click on the relevant icon on the main screen (fire, water, mold or general cleanup).
• STEP 4: If an ERP on the damaged property has been established, the needed information will automatically populate, speeding up the submission process. Simply navigate through the 3 screens of needed information, filling in areas including cause of damage, time and date then submit the notice. You will be contacted shortly about the damage to your property.
• STEP 5: While you wait, feel free to review the damage mitigation tips. Any of the tasks you can perform will help reduce further damage.

Sharing Your ERP

Sharing your ERP with other decision makers can be an important step to ensure that those within your facility have access to critical data in the event of a loss. It also allows for the delegation of an ERP or several ERPs to certain individuals within your company or residence.

It is important for us to keep a copy of your ERP to ensure we have access to critical property information, and can be prepared to clean up and restore your damaged property upon arrival.

How to share:

Option 1 (USING COMPUTER)

• STEP 1: Visit ready.SERVPRO.com/erp. Under the Emergency Ready Profile tab, simply click on the name of the property you would like to share.
• STEP 2: Click on the “Property Actions” drop down menu in the upper right corner of the Property Over view section and select “Share.”
• STEP 3: On the next screen click, “Share This ERP.” Choose either “Read Only” or “Read/Edit” to define the type of access you would like to give.
• STEP 4: Enter the email addresses of the individuals with which you would like to share the information. Multiple email addresses should be separated by a comma.
• STEP 5: Add any notes and click “Share.”

Option 2 (USING A MOBILE DEVICE OR TABLET)

• STEP 1: Launch the App.
• STEP 2: Choose “Emergency Ready Profile” from the main screen.
• STEP 3: Choose the property you would like to share.
• STEP 4: Choose “Share this ERP.”
• STEP 5: Enter the email addresses of the individuals with which you would like to share the information.
• STEP 6: Choose either “Read Only” or “Read/Edit” to define the type of access you would like to give.
• STEP 7: Choose “Share this ERP.”

Commercial Fire Damage in Hazleton

9/19/2022 (Permalink)

If you have Questions about Fire, Smoke, or Soot Damage, Call Us Today.

After the Fire Department and Fire Trucks leave a fire in West Hazleton, you may not know where to turn. The last thing any commercial property or business owner wants is a long business interruption following an emergency. 

This is where our team at SERVPRO of Hazleton, Dallas and Harvey's Lake can help. We have a team of trained professionals and state of the art equipment that can get your business back up and running, "Like it never even happened."  

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions. When various materials burn, the soot and residue they create differs greatly and requires a specific cleaning procedure. The steps listed below illustrate our process for the “typical” fire damage restoration.

1. Emergency Contact
2. Inspection and Fire Damage Assessment
3. Immediate Board-Up and Roof Tarp Service (if needed)
4. Water Removal and Drying (if water damage is present)
5. Removal of Smoke and Soot from All Surfaces
6. Cleaning and Repair
7. Restoration

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (570) 714-3828

SERVPRO Storm Team

9/19/2022 (Permalink)

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood.

Catastrophic Storm and Major Event Response

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, SERVPRO Franchise Professionals are prepared for the unpredictable.

Clients for the Commercial Large Loss program include the following:

• The Hospitality Industry
• Property Managers
• Universities
• Municipalities
• The Pentagon

With the ability to mobilize local command centers, along with the resources of more than 2,000 Franchises nationwide, no disaster is too big. Recent mobilizations of the Catastrophic Storm Response Teams include:

• 2021 Texas Freeze
• 2017 California wildfires

• 2017 Hurricane Irma
• 2017 Hurricane Harvey
• 2016 Hurricane Matthew
• 2015 Carolina floods
• 2014 Polar Vortex
• 2012 Sandy
• 2010 Nashville floods
• 2008 Ike
• 2007 Chicago floods
• 2007 Ohio floods
• 2007 California wildfires
• 2005 Katrina/Wilma/Rita

Commercial Fire Damage in Dallas

9/8/2022 (Permalink)

Here to help following this commercial fire.

Fire Damage can be overwhelming. Especially when the smoke and soot travels throughout the facility that needs to stay open. Every hour of downtime is an hour of lost revenue for the customer. A big thank you to our team who was able to assist this customer quickly with minimal business downtime and our customer who trusted us every step of the way. 

Restoring your home or business after fire damage to its pre-fire condition is our main goal. As a leading fire damage restoration company, we specialize in fire damage cleanup and fire restoration, smoke damage cleanup, and removal of smoke odors. Our team will deep-clean and remove soot from walls, carpets, and upholstery.

Dealing with a fire? - 570-714-3828

Water Damage to Hotel in Wilkes-Barre

9/8/2022 (Permalink)

We make water damage "Like it never even happened"

When our customer at this local hotel in Wilkes-Barre unfortunately had some water damage to their lobby from a leaking shower on the second floor, they knew who to call. With their quick reaction and our team's fast response time, our team was able to make it “Like it never even happened.”

SERVPRO professionals are prepared to evaluate your water-damaged property. We want to help you understand the severity of the water damage to your commercial property so that you’re able to make the best decisions on moving forward with the restoration process. Whether you’re dealing with minor water damage to your commercial property or a large-loss event, we can develop a restoration plan to help ensure your property is clean, dry and restored to its pre-damaged condition.

Industrial Park Cleaning Services in Hazleton

9/7/2022 (Permalink)

We can clean and restore large commercial industrial buildings

Commercial Services

Your commercial property’s appearance speaks volumes to your clients. So when the need arises for professional cleaning or emergency restoration services, SERVPRO of Hazleton, Dallas and Harveys Lake has the training and expertise to help make it “Like it never even happened.”

• Retail Facilities
• Education Facilities
• Property Management
• Healthcare Facilities
• Hospitality Facilities
• Food Service Facilities

Have Questions? Call Today 

(570) 714-3828

Getting Back to Business, Certified: SERVPRO Cleaned

Our Certified: SERVPRO Cleaned defensive cleaning program gives your business a way forward to provide your employees and customers ongoing safety as you operate during the COVID-19 pandemic. As America’s #1 cleanup and restoration brand, we have developed a program that is grounded in our 3 C’s – Consult, Clean and Certify. Visit our Certified: SERVPRO Cleaned page and let us show you how we can make your building safer and ready to get back to business.

Commercial Building Restoration Services

We are available 24 hours a day to get your business back up and running. Our expertise includes restoration services for fire and water damage, including electronics restoration and document drying. We are also your business’s best resource for mold remediation. 

Commercial Building Cleaning Services

Whether your need is removing an odor problem or deep cleaning flooring or carpets, you can depend on us to get the job done right the first time. We’ll respond promptly and make your workspace look its very best. Learn more about our Commercial Cleaning Service.

• Commercial Cleaning Services

Categories of Water Damage

9/7/2022 (Permalink)

Learn about the different categories of water.

A categorization of the level of contamination of water in a damaged structure is required to perform loss assessments and evaluation activities. The category of water contamination must be considered so that the correct procedure can be established for processing a water damaged structure and its materials. Water damage is divided into three  categories.

Category 1: Water that originates from a sanitary source. Examples include: broken water supply lines, tub or sink overflow, melting snow and ice, falling rainwater, broken toilet tanks and bowls that do NOT contain contaminants.

Category 2: Water contains a significant level of contamination. Examples include: discharge from dishwashers or washing machines, overflows from toilet bowls with some urine but no feces, broken aquariums and punctured water beds. Also, any water that has traveled through building materials.

Category 3: Water that is grossly contaminated and can contain pathogenic or toxigenic agents.  Examples include sewage, toilet back-flows that originate from beyond the trap, all forms of flooding and other contaminated water entering or affecting the indoor environment.

SERVPRO is an IICRC certified firm and able to professionally assess any water disaster for safety reasons as well as the proper drying techniques. We are the premier water mitigation and restoration company. 570-714-3828