Prepare for a Storm with the SERVPRO ERP

9/22/2022 (Permalink)

Be prepared for any emergency with the free SERVPRO Emergency Plan.

Getting Started with the Emergency READY Program

• STEP 1: Visit SERVPRO.com/ready. Register for an account using your email address as your username and choose a password.
• STEP 2: Choose your preferred SERVPRO Franchise Representative to contact in the event your home or business experiences water, fire, mold or other type of damage.
• STEP 3: Begin creating ERPs for all of your properties.
• STEP 4: Download the SERVPRO Ready Plan Application on your iPhone, tablet, Android or Blackberry device from the respective App Store.
• STEP 5: Launch the Ready Plan App and sign in using the same username and password from STEP 1.

At this point, it may take a few minutes for the data to sync. All of your ERP information will appear on your tablet or mobile device. You can now access and manage ERP information from your computer, tablet or Smartphone.

Emergency READY Program Best Practices

Using Tablets: Using a tablet is highly recommended. The tablet allows you to easily input data on-site as you walk through the facility and also take photos as needed.

Non Tablet Users: If not using a tablet, the most efficient way to complete an ERP using the SERVPRO Emergency Ready Program is to input data accessing the website (ready.SERVPRO.com) using a computer and importing photos using your mobile device. If assisting a client, please follow these simples steps:

• STEP 1: Make the appointment to walk through the facility in order to capture the needed information for the ERP.
• STEP 2: Print a Field Form that can be used to write in ERP information (optional).
• STEP 3: Download the SERVPRO Ready Plan App on your iPhone, Android or Blackberry device from the respective App Store.
• STEP 4: Launch the Ready Plan App and create a free account.
• STEP 5: Establish an Emergency Ready Profile on your mobile device by logging on and choosing the Emergency Ready Profile button.
• STEP 6: As you walk through the facility, capture the property information by writing it on the Field Form.
• STEP 7: Capture property photos using your mobile device.
• STEP 8: Once the walk through is complete, log onto SERVPRO.com/ready using a computer. The property established earlier using your mobile device will appear on the main screen. Select that property and input the information from the Field Form. All photos should already be populated.

Getting Help If Damage Occurs

Once you have an ERP set up, getting help cleaning up and/or restoring your property is just a few clicks away.

• STEP 1: Access your ERP by launching the App on your mobile device or tablet or visit SERVPRO.com/ready.
• STEP 2: If you prefer to call SERVPRO simply click on the phone number to contact SERVPRO of Hazleton, Dallas and Harveys Lake.
• STEP 3: If you would like to submit a first notice of loss from within the Ready Plan app, click on the relevant icon on the main screen (fire, water, mold or general cleanup).
• STEP 4: If an ERP on the damaged property has been established, the needed information will automatically populate, speeding up the submission process. Simply navigate through the 3 screens of needed information, filling in areas including cause of damage, time and date then submit the notice. You will be contacted shortly about the damage to your property.
• STEP 5: While you wait, feel free to review the damage mitigation tips. Any of the tasks you can perform will help reduce further damage.

Sharing Your ERP

Sharing your ERP with other decision makers can be an important step to ensure that those within your facility have access to critical data in the event of a loss. It also allows for the delegation of an ERP or several ERPs to certain individuals within your company or residence.

It is important for us to keep a copy of your ERP to ensure we have access to critical property information, and can be prepared to clean up and restore your damaged property upon arrival.

How to share:

Option 1 (USING COMPUTER)

• STEP 1: Visit ready.SERVPRO.com/erp. Under the Emergency Ready Profile tab, simply click on the name of the property you would like to share.
• STEP 2: Click on the “Property Actions” drop down menu in the upper right corner of the Property Over view section and select “Share.”
• STEP 3: On the next screen click, “Share This ERP.” Choose either “Read Only” or “Read/Edit” to define the type of access you would like to give.
• STEP 4: Enter the email addresses of the individuals with which you would like to share the information. Multiple email addresses should be separated by a comma.
• STEP 5: Add any notes and click “Share.”

Option 2 (USING A MOBILE DEVICE OR TABLET)

• STEP 1: Launch the App.
• STEP 2: Choose “Emergency Ready Profile” from the main screen.
• STEP 3: Choose the property you would like to share.
• STEP 4: Choose “Share this ERP.”
• STEP 5: Enter the email addresses of the individuals with which you would like to share the information.
• STEP 6: Choose either “Read Only” or “Read/Edit” to define the type of access you would like to give.
• STEP 7: Choose “Share this ERP.”

SERVPRO Storm Team

9/19/2022 (Permalink)

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood.

Catastrophic Storm and Major Event Response

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, SERVPRO Franchise Professionals are prepared for the unpredictable.

Clients for the Commercial Large Loss program include the following:

• The Hospitality Industry
• Property Managers
• Universities
• Municipalities
• The Pentagon

With the ability to mobilize local command centers, along with the resources of more than 2,000 Franchises nationwide, no disaster is too big. Recent mobilizations of the Catastrophic Storm Response Teams include:

• 2021 Texas Freeze
• 2017 California wildfires

• 2017 Hurricane Irma
• 2017 Hurricane Harvey
• 2016 Hurricane Matthew
• 2015 Carolina floods
• 2014 Polar Vortex
• 2012 Sandy
• 2010 Nashville floods
• 2008 Ike
• 2007 Chicago floods
• 2007 Ohio floods
• 2007 California wildfires
• 2005 Katrina/Wilma/Rita

Checking on your sump pump before a storm in Hazleton

7/26/2022 (Permalink)

Don't forget to check on your sump pump this Summer.

When a severe storm hits, homeowners may experience excess water in their basements or the lower levels of their home. A sump pump is an important tool that can help protect your property by controlling water and keeping your home dry.

Sump pumps are typically found in the lowest part of a house, such as a basement, and are usually installed by a professional in a specially constructed sump pit. The sump pump’s primary job is to pump water outside and away from the home. There are generally two types of sump pumps: pedestal and submersible.

How to Keep Your Sump Pump in Good Condition

Once installed, consider the following maintenance tips to help ensure your sump pump is ready when you need it.

Check the pump at least once a year to make sure it is still in good working condition.

• Is the sump pump plugged in?
• Is the power cord in good shape?
• Is the drain hose connected properly?
• Is there any debris in the area that could clog the pump and prevent it from working properly?
• Pour water into the sump pit to test if the sump pump starts up automatically and quickly drains the water.

Since sump pumps run on electricity, consider installing a battery backup to help ensure yours will not fail, even in the event of a power outage. If you have installed a battery backup, during your test of the sump pump installation, unplug the pump to ensure that it will function properly on battery power.

Contact a professional if your sump pump is not working properly.

Storm Damage to Hazleton Business

6/16/2022 (Permalink)

Here to Help make storm damage "Like it never even happened."

There’s never a convenient time for flooding or water damage to strike your business from a storm. Every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

SERVPRO of Hazleton, Dallas and Harvey's Lake has the training, experience, and equipment to handle large commercial flooding or water damage emergencies. Whether your water emergency occurs in a small office building or big box store, we will respond quickly to mitigate the damage and manage the restoration project through to its completion.

Your commercial property’s appearance speaks volumes to your clients. So when the need arises for professional cleaning or emergency restoration services, we have the training and expertise to help make it “Like it never even happened.”

We will help restore these commercial properties and more! 

• Small Office Buildings
• Large Office/High-Rise Office Buildings
• Apartment Buildings
• Restaurants
• Hotel/Motels
• Small Retail Stores
• Large Retail/Big-Box Stores
• High-Rise Residential
• Manufacturing & Industrial
• Government/Military

Storm damage

2/11/2022 (Permalink)

SERVPRO pumping out water from a flooded basement

SERVPRO Hazleton, Dallas, Harvey's Lake is available 24/7 365 days a year for your emergency needs.

Often because of storms and high rains we find many residents left with flooded basements. Both finished and non-finished basements require the proper methods to ensure the water is extracted timely and no moisture is left behind in the walls or flooring. 

Our trained technicians can extract the water and evaluate your property to be sure all steps are taken for a proper dry out.

It is so important to eliminate the moisture, so you do not find yourself with mold shortly down the line. 

Please call us today at 570-714-3828 with any questions or emergency needs. We are a trusted partner and here to help! 

Storm damage

2/11/2022 (Permalink)

Call us 24/7 We are open and here to help!

Locally Owned Company with National Storm Resources

SERVPRO of Hazleton / Dallas / Harvey's Lake is locally owned and operated—so we live and work here too, and are proud to be part of the Hazleton community. We are also part of a national network of 1,700 with special Disaster Recovery teams that can respond with additional resources during catastrophic storms and major events.

We take pride in our customer Service and quality of work. We understand the stress of finding yourself with property damage or loss. Our trained professionals and hardworking staff will do all we can to get your home and business restored quickly.

Call us 24/7 at 570-714-3828. 

Importance of an Emergency Readiness Plan

2/9/2022 (Permalink)

SERVPRO is Ready for whatever happens

Faster Storm Damage Response Time

Without warning, nature can take a violent turn: floods, wildfires, tornadoes, hurricanes, blizzards. Any of these can have a devastating effect on the business you have worked hard to build. SERVPRO is Faster to any size disaster. Response time is critical, not only to mitigate your damages but to get your business back up and running quickly. SERVPRO professionals can handle anything from minor commercial storm damage to a large-loss event.  We have a network of storm teams strategically positioned across the country ready to respond 24/7, 365 days a year. With more than 1,900 SERVPRO locations, we are able to set up a local command center to execute a rapid response wherever a major event may take place.

Planning Ahead to Minimize Downtime After Storm Damage

The best time to plan for an emergency is before you have one. This is especially important for your business so you can go back to work safely for your customers and employees.

Contact SERVPRO of Hazleton, Dallas, Harvey's Lake to have one of our representatives create an Emergency Ready Plan. This plan is no cost to you but will have you prepared so that when disaster strikes, you will be ready.

Call us today at 570-714-3828

Storm Damage in West Hazleton

2/8/2022 (Permalink)

Ice storm in NEPA

The recent ice storm in NEPA brought freezing rain that covered a heavy ice glaze. Properties have been affected with whole trees falling and branches that may break off from the weight of the ice. In addition, this ice can cause powerlines to go down. 

Losing power can increase the risk of freezing pipes. When a water pipe bursts due to freezing it can send a large amount of water into your home or business. Water can seep into walls, ceilings and floors causing a significant of damage. 

It is so important to reach out to a professional mitigation partner to assist with this mitigation of damage. If not mitigated properly you can run the risk of increased cost of repairs and reconstruction. 

SERVPRO of Hazleton, Dallas, Harvey's Lake is available 24/7 and help you through this stressful time. Call us today at 570-714-3828.

Storms

2/8/2022 (Permalink)

SERVPRO is here to help!

Storms can wreak havoc and leave your property with considerable damage. In these times you need a trusted partner to mitigate the damage and restore your property. 

SERVPRO of Hazleton, Dallas, Harvey's Lake has trained professionals that work hard to take care of your emergency. See below a testimonial from one our recent customers' experience with us. 

"My family and I wanted to thank all the employees at SERVPRO who, from start to finish, showed the utmost professionalism and compassion while our family’s home suffered severe flood damage last month. Without their timely service we may have had a total loss on our hands. Thank you again."

We are here to help. Call us 24/7 at 570-714-3828

Storm Damage to your West Hazleton home

10/1/2021 (Permalink)

Tips to best protect your residential property from storm damage

This year we had our share of storms and specifically high volumes of rain in Northeast PA. We cannot control the weather, but we can take steps to help ensure our home is protected and potentially minimize damage. 

One of the most common type of property damage is roof and siding damage because of heavy winds and rain. 

Here are some basic tips to follow to protect your property:

1. Replace missing or damaged Shingles 
2. Repair Loose Siding 
3. Keep your Gutters clear

    4.Ensure water can flow away from your home

5. Inspect your sump pump and ensure it is working properly
6. Ensure your doors and windows are properly sealed 
7. Check for Looses Fence posts
8. Trim your trees regularly
9. Keep a generator on hand
10. Be sure you inspect your property for loose items that can projectile and cause damage. 

Should you find yourself with storm damage SERVPRO Hazleton/Dallas/Harvey's Lake is here to help. Call us 24/7 at 570-714-3828.

 source: https://www.reinbrechthomes.com/blog/10-steps-to-protect-your-home-from-storm-damage/

Storm damage in your West Hazleton home

9/21/2021 (Permalink)

water damage unattended to can lead to mold

As a result of the recent storms many homes suffered from water damage. Once water in extracted it appears to be taken care of however it is so important to ensure there is no moisture left in your walls. This moisture can be measured with a meter but to the visual eye the walls may look dry.

The risk of moisture in your walls can lead to mold growth. Mold can grow with in a brief period of 24- 48hrs. It is critical all steps of water extraction and dry outs take place within in this window of time. 

Our trained technicians at SERVPRO Hazleton, Dallas, Harvey's Lake are here to help. Please contact us today if you suffer any water damage or view mold in your home. Call us 24/7 at 570-214-3828.

What can I do prevent water damage to my home?

7/28/2021 (Permalink)

storm water loss prevention

Water damage is the second most frequently filed insurance claim in the United States.

The average cost of a water damage claim is $5,000

Up to 93% of the cost of water damage could have been prevented using a shut-off system or water leak detection system

8% of all water damage to buildings is due to weather

Some tips below to protect your home from water damage :

1. Disconnect hoses

2.Clean gutters and spouts

3. Maintain appliances

4. Know where your water main shutoff is located

5. Fix leaks promptly

6. Monitor your water bill

Should you suffer from water damage in your home or business SERVPRO Hazleton, Dallas, Harvey's Lake are here to help!  24/7 emergency service. Call us today at 570-714-3828

Water Damage from Winter Storm in Dallas

2/16/2021 (Permalink)

Water Damage from an Ice Dam in Dallas - we can help.

What is an ice dam?

An ice dam is a ridge of ice that forms at the edge of a roof and prevents melting snow (water) from draining off the roof. The water that backs up behind the dam can leak into a home and cause damage to walls, ceilings, insulation and other areas.

Damage from an ice dam

Moisture from melted snow entering a home can cause more damage than just wet walls and insulation. If the water is not properly extracted and dried out, your home poses the threat of growing mold in these damp areas. 

Mold spores thrive in warm and damp areas, like the insulation of a home. 

Call a professional 

Since SERVPRO of Hazleton, Dallas and Harveys Lake are leaders in the Restoration Field, it is important to have a home that was impacted by water damage from an ice dam looked at. We use state of the art Moisture Detection and Measurement Equipment to determine the moisture levels in your home.

Scientific drying principles rely upon specialized equipment to detect, measure, and monitor a property’s moisture levels. Recent advances, like infrared cameras, can help us detect water through a wall, ceiling, or floor.

This type of equipment will ensure we have an understanding of the amount of moisture in the home, the drying equipment we will need to dry it out and the prevention of mold growth in the home. 

If dealing with water damage from an ice dam, give us a call! 570-714-3828

Preventing Frozen Pipes in West Nanticoke

2/16/2021 (Permalink)

Frozen, Burst Pipe Causes Water Damage in West Nanticoke. SERVPRO can help.

We all know how cold and icy NEPA can get during the Winter Months. While we're busy trying to keep warm, it's also important to be sure you keep the pipes in your home or business warm. Failure to do so can result in frozen pipes. When a pipe freezes after the temperatures drop below freezing for consecutive days, the pipe can also burst once temps warm up.  This pipe burst can cause a significant amount of water damage to your home or business, especially if the water is left running for awhile if not discovered quickly.  The best way to deal with a frozen pipe is to prevent it. Below are ten steps to take in avoiding frozen pipes.  10 Tips to Prevent Frozen Pipes in Winter

1. Insulate Pipes. 
2. Keep Garage Doors Closed. 
3. Open Cabinets. 
4. Let Faucets Drip. 
5. Keep the Thermostat Consistent. 
6. Seal Cracks and Openings. 
7. Leave the Heat On. 
8. Open Interior Doors.
9. Seal Crawl Spaces.
10. Use Heating Tape.

Should you unfortunately experience water damage from a burst pipes, we're always here to help. 24/7/365

SERVPRO's Disaster Recovery Team

2/16/2021 (Permalink)

No Job is Too Large for SERVPRO.

No Job Is Too Large

At SERVPRO, the difference is our network of 1,700 franchises nationwide on standby to help. Our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor is largely important. Get the professionals, call SERVPRO.

Clients for the Commercial Large Loss program include the following:

• The Hospitality Industry
• Property Managers
• Universities
• Municipalities
• The Pentagon

Catastrophic Storm and Major Event Response

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, SERVPRO Franchise Professionals are prepared for the unpredictable.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big. Recent mobilizations of the Catastrophic Storm Response Teams include:

• 2017 California wildfires
• 2017 Hurricane Irma
• 2017 Hurricane Harvey
• 2016 Hurricane Matthew
• 2015 Carolina floods
• 2014 Polar Vortex
• 2012 Sandy
• 2010 Nashville floods
• 2008 Ike
• 2007 Chicago floods
• 2007 Ohio floods
• 2007 California wildfires
• 2005 Katrina/Wilma/Rita

Water Damage from Melted Snow in Lehman

2/16/2021 (Permalink)

Don't let Winter linger for longer than it should!

It's hard to imagine now, but it will soon enough be Spring in NEPA. After what has been a pretty icy, snowy and eventful Winter, Lehman residents need to keep in mind the copious amounts of melting snow. 

As we see the snow fall develop into rain fall with the combination of warmer temperatures, the large amount of snow fall we received this Winter will begin to melt. When this happens at a fast rate, flooding is unfortunately bound to happen in residential and commercial properties. 

Here are a few tips to avoid flooding as the snow melts:

1. Gutters & Downspouts. - Keep gutters free of debris and position downspouts away from the foundation of your home. 
2. Foundation Cracks. - Inspect the exterior foundation and your basement's walls and floors.
3. Sump Pumps. - Make sure your sump pump is working and automatically turns on when it sensors water. 
4. Window Well Covers. - If you have below-grade basement windows, install window well covers that will fasten securely to your home's foundation
5. Generators. - Think about investing in a generator if you do not already have one. This will ensure your sump pump and other important utilities are not knocked out if the power goes out.
6. Insurance. - Always know what kind of coverage you have through your homeowners policy. Insurance can be confusing, so schedule a call with your policy holder to discuss. 

As the snow melts, if you find yourself dealing with water damage, give us a call. We can help.

Frozen Pipe Season

10/1/2020 (Permalink)

This is the result of a frozen pipe that burst upon thaw.

Winter is the restoration industry's busiest time and busted water pipes are a leading cause. Many times this costly damage could have been prevented with some easy preventive maintenance steps.

1. Pipe wrap to insulate the exposed piping in the basement of your home. This is an inexpensive way to be proactive and to ensure that the exposed pipes will not freeze.

2. Seal/insulate all small cracks and openings in your basement. Wires and pipes run inside/out of homes and could leave small open spaces which will permit freezing wind to directly affect an area of pipe. That area could freeze and burst. This again is a simply and cost efficient way to keep the heat inside and the cold out.

3. During those especially freezing nights, let the faucets slowly drip. Running water through the pipes will prevent it from freezing. Also, open cabinet doors under the sinks to allow the home heat to circulate underneath. Again, a few degrees can make a tremendous difference.

SERVPRO is here to serve you for all your smoke fire and water cleanup and restoration needs. We are an emergency services company available 24/7 to help make it "Like it never even happened."

SERVPRO- Disaster Recovery Team

7/30/2020 (Permalink)

A sea of SERVPRO green as we respond to large disaster at a local commercial property.

When a natural disaster strikes it can be all too easy to lose hope in light of severe damage and loss. Whether it’s a tornado, hurricane, blizzard or flood – the SERVPRO Disaster Recovery Team can provide help fast.

No Disaster Is Too Big
The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, SERVPRO smoke, fire, water and flood cleanup professionals are prepared for the unpredictable.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big.

 Recent mobilizations of the Catastrophic Storm Response Teams include:

• 2014 Polar Vortex
• 2012 Sandy
• 2010 Nashville floods
• 2008 Ike
• 2007 Chicago floods
• 2007 Ohio floods
• 2007 California wildfires
• 2005 Katrina/Wilma/Rita

Should a catastrophic storm strike, call (570) 235-1646. SERVPRO is the county's leader in flood and storm cleanup and restoration. We proudly serve the Luzerne and Lackawanna Counties even in the face of a disaster, SERVPRO flood cleanup professionals will strive to help make it "Like it never even happened."

Flash Flooding

6/24/2020 (Permalink)

Flooding at a commercial building.

Flash flooding is caused by heavy or excessive rainfall in a short period of time, generally less than 6 hours. Flash floods are usually characterized by raging torrents after heavy rains that rip through river beds, streets, or mountain canyons sweeping everything before them. They can occur within minutes or a few hours of excessive rainfall. If your basement in your home or business suffered water damage either from excessive water or from a sewer or drain back-up, SERVPRO can help. Any external water has the capability to include harmful components and it is recommended that it should be professionally dried and treated. SERVPRO has the trained technicians to ensure that your home or business is returned to a safe and healthy living and working environment. We are the areas leader in flood damage restoration and are available 24 hrs a day 7 days per week. Call us at (570) 235-1646.

Preparedness Begins with a Plan

2/20/2020 (Permalink)

A commercial property in Scranton suffered a busted sprinkler pipe causing this flooding.

Storm damage happens and as the area leader in smoke, fire and water damage, SERVPRO believes in being prepared for "whatever happens."

Common hazards after a home has water damage are:

• Electrical Hazards: If the power is on, do not enter a building that is flooded or water damaged. If electrical circuits have gotten wet, have the power turned off at the main breaker or fuse box and call a licensed electrician.
• Structural Damage: If the structure or foundation is damaged, do not enter the home. Be sure to look carefully before entering the home and leave immediately if the structure looks, feels or sounds unstable.
• Hazardous materials: Items such as pesticides, fuel, oil, gasoline, asbestos or lead based paint may have been brought into the home or spilled as a result of the flood damage and should be cleaned up using proper precautionary measures.
• Injuries: Injuries can occur after flood damage, such as slipping and falling, being struck by falling objects, lifting heavy objects, broken bones and cuts that occur while cleaning up are common when cleaning up a home that has flood damage.
• Bacteria and Virus can be brought into a home that has flood water. Standing water can enable mold growth.  Exposure to any of these bio-hazards can be dangerous to your health.

The next flooding event will occur will you be ready? Let SERVPRO help your business be better prepared for the next weather event with a SERVPRO Emergency Readiness Plan.

This ERP should be part of any business continuity and emergency preparedness plan your business currently has. This free assessment allows you to have help in the palm of your hand. Contact us today to get started. (570) 235-1646.

https://ready.SERVPRO.com/home/readyprogram

Cold Weather-Frozen Pipes

2/19/2020 (Permalink)

This is the result of a frozen pipe that burst upon thaw. You can image the amount of damage it caused to a nursing home in Dallas.

Winter is the restoration industry's busiest time and busted water pipes are a leading cause. Many times this costly damage could of been prevented with some easy preventive maintenance steps.

1. Pipe wrap to insulate the expose piping in the basement of your home. This is an inexpensive way to be proactive and to ensure that the exposed pipes will not freeze.

2. Seal/insulate all small cracks and openings in your basement. Wires and pipes run inside/out of homes and could leave small open spaces which will permit freezing wind to directly affect an area of pipe. That area could freeze and burst. This again is a simply and cost efficient way to keep the heat inside and the cold out.

3. During those especially freezing nights, let the faucets slowly drip. Running water through the pipes will prevent it from freezing. Also, open cabinet doors under the sinks to allow the home heat to circulate underneath. Again, a few degrees can make a tremendous difference.

SERVPRO of Hazleton/ Dallas/ Harvey's Lake is here to serve the Western Luzerne county for all your smoke fire and water cleanup and restoration needs. We are an emergency services company available 24/7 to help make it "Like it never even happened."

Emergency Service - Weathering the Storm

2/19/2020 (Permalink)

Our team addressing a water loss at a business in Hazleton following a snow storm.

Neither rain, sleet nor snow will stop the SERVPRO of Hazleton/Dallas/Harvey's Lake team from responding to water disasters throughout Lackawanna and Luzerne Counties. As the cold weather remains in force , our team continues to meet the demand for restoration services of burst water pipes. Drying homes and businesses, making them safe and returning them back to pre-damaged condition is our specialty. Mother nature will continue to wreak havoc throughout Northeastern Pennsylvania and if your home or business experiences a water disaster, know that SERVPRO of Hazleton/ Dallas/ Harvey's Lake is available 24/7, 365 days a year to help make it "Like it never even happened."  We are the premier water restoration service for Lackawanna and Luzerne Counties including all parts of Hazleton.

Disaster Recovery Team

2/19/2020 (Permalink)

"Like it never even happened"

When a natural disaster strikes it can be all too easy to lose hope in light of severe damage and loss. Whether it’s a tornado, hurricane, blizzard or flood – the SERVPRO Disaster Recovery Team can provide help fast.

No Disaster Is Too Big
The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, SERVPRO of Hazleton/Dallas/Harvey's Lake smoke, fire, water and flood cleanup professionals are prepared for the unpredictable.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big.

Should a catastrophic storm strike, call (570) 235-1646. SERVPRO of Hazleton/ Dallas/ Harvey's Lake is the area's leader in flood and storm cleanup and restoration. We proudly serve the local Hazleton and Back Mountain communities even in the face of a disaster, SERVPRO of Hazleton/ Dallas/ Harvey's Lake flood cleanup professionals will strive to help make it "Like it never even happened."

Polar Vortex 2019

2/1/2019 (Permalink)

Polar Vortex:

SERVPRO of Hazleton/Dallas/Harvey's Lake is in the midst of addressing the prevalence of burst pipes throughout Northeastern Pa. Unfortunately this extreme weather pattern will continue for the next few days exasperating the problem. When this extreme weather pattern changes early next week, we will see a increase in the number of burst pipes. It’s not the freeze but the thaw that causes the disaster.

It is possible that we are unaware of any frozen pipes until it is too late. Whether it be a dishwasher, an infrequent used bathroom or a washing machine, sometimes we are unaware. As proactive as we may be, sometimes things happen and SERVPRO of Hazleton/Dallas/Harvey's Lake is here for those times.

We are available 24/7 to respond to any water disaster resulting from this storm. We have the experienced water restoration technicians and specialized equipment to help make it "Like it never even happened." We are proud to serve our local Back Mountain/Hazleton area communities.

Winter Weather Preparation

1/22/2019 (Permalink)

Winter is a volatile season for weather. Depending on where you reside the type and degree of preparation you need to address winter weather may vary. In the south east or southern California, you will not likely have to prepare for severe blizzards, but cold, often freezing weather may still occur. For most of the U.S, preparing for winter weather involves preparing for ice and snow. The blizzard that struck the northeast U.S yesterday and the severe storms that hit before the holidays are examples of how important preparing for winter storms is. From transit shutdowns and road closures to widespread power outages or just arctic temperatures, winter is a trying time and requires ongoing preparatory measures. Here is a brief look at a couple of steps you can take to better prepare yourself for the bitter cold weather.

Maintain a Consistent Temperature Inside

Keeping your home a consistent temperature during the worst of the cold weather will help prevent pipes from freezing and ensure that your appliances continue to function well. Furnaces, water heaters, and plumbing lines all need to be used regularly during the winter to maintain functionality. If you are away for long periods during the winter, make sure to set your thermostat to a consistent, warm temperature. Even though you are not around, it is important to keep your home heated. Set the temperatures moderately–not too high to run up energy costs, but not so cold that your home is adversely affected. If you are away, consider keeping cabinet doors where pipes are housed open to allow warm air circulation to keep them from freezing. Also, consider allowing a small trickle of water to run out of the faucets and down the pipes.

Keep Emergency Supplies

An essential part of adverse weather preparation is to maintain a supply of emergency materials. In the cold of winter, this includes things like alternative heat sources such as generators, lanterns, and portable heaters, or fireplaces. Having a wood burning fireplace can be a great benefit in the winter–particularly if you lose power–but there are other solutions if you don’t. Always ensure that you have plenty of warm bedding and clothing on hand. Keeping a power generator can be a good idea if you have an emergency need for power. These can be useful if power is down for a number of days as well. Beyond heat sources, make sure you have a supply of food for at least one week and plenty of water. Other items such as: flashlights, batteries, first aid kits, shovels, ice melt, and battery or solar powered radios are all good items to have available for a storm.

Beyond keeping a supply of essential items to combat winter weather, monitoring the forecasts and taking caution when leaving the house are all good practices. During a severe storm and arctic temperatures, staying indoors is especially important. The recent scourge of record cold across the U.S is an example of the importance of staying prepared.

SERVPRO of Carbondale/Clarks Summit/Old Forge is Northeastern Pennsylvania leading specialty cleaning company and we are happy to supply you with these simple tips. Should you experience a weather disaster give SERVPRO of Carbondale/Clarks Summit/Old Forge a call. 

Extended Frigid Temperatures

1/22/2019 (Permalink)

SERVPRO of Hazleton/Dallas/Harvey's lake is in the midst of addressing the prevalence of burst pipes throughout Northeastern Pa. Unfortunately this extreme weather pattern will continue for the next few days exasperating the problem. When this extreme weather pattern changes early next week, we will see a increase in the number of burst pipes. It’s not the freeze but the thaw that causes the disaster.

It is possible that we are unaware of any frozen pipes until it is too late. Whether it be a dishwasher, an infrequent used bathroom or a washing machine, sometimes we are unaware. As proactive as we may be, sometimes things happen and SERVPRO of Hazleton/Dallas/Harvey's lake is here for those times.

We are available 24/7 to respond to any water disaster resulting from this storm. We have the experienced water restoration technicians and specialized equipment to help make it "Like it never even happened”. We are proud to serve our local Back Mountain/Western Luzerne County community.

What are Ice Dams

1/21/2019 (Permalink)

Ice dams on the outside can cause water damage to an interior of a structure like at this home in Dallas, PA. Be pro-active to avoid this damage.

The weekend forecast calls for exceptionally cold weather. This is problematic on several fronts for homeowners and businesses, but with the recent snow on the roofs, ice damming is a main concern.

What is an ice dam?

Ice dams are a pervasive and damaging winter roofing problem caused by poor roof ventilation and a warm attic space. Left untreated, ice dams can cause serious damage to your roof, gutters, paint, insulation, drywall, structure and even contribute to mold. Ice dams form when melting snow on a roof runs off and refreezes at the edge of a roof. This condition occurs when the snow is melted by a warm roof, creating water running between the snow and the warm roof surface, then freezing and turning to ice when it gets past the exterior wall and hits a cold unheated roof edge or gutter.

The water backs up and eventually seeps into the inside of the home or business. SERVPRO of Hazleton/Dallas/Harvey's Lake responds to many water emergencies which are the result of ice damming. Water is an amazing phenomenon and without professional drying can lead to both structural and health concerns over the long run.

Be proactive and prevent your home or business from experiencing an ice damming situation and a costly repair. However, if it does occur call a professional restoration company to ensure you and your family's health and safety. SERVPRO of Hazleton/Dallas/Harvey's Lake  is the back Mountain/Western Luzerne county's leader in smoke, fire and water cleanup. We are an IICRC certified firm and follow all the recommended guidelines in drying any water disaster. An emergency services company we are available 24/7/365.

How to Reduce Risk of Freezing Pipes

1/21/2019 (Permalink)

This frozen water line lead to the pipe bursting causing an in-door flood.

When The Mercury Drops

Even if you’ve taken the right preventative steps, extreme weather conditions can still harm your pipes. Here are a few more steps you can take:

• A trickle of hot and cold water might be all it takes to keep your pipes from freezing. Let warm water drip overnight, preferably from a faucet on an outside wall.
• Keep your thermostat set at the same temperature during both day and night. You might be in the habit of turning down the heat when you’re asleep, but further drops in the temperature – more common overnight – could catch you off guard and freeze your pipes.
• Open cabinet doors to allow heat to get to un-insulated pipes under sinks and appliances near exterior walls.

Before You Leave

Travelling in the winter months might be good for the soul, but don’t forget to think about your pipes before you leave. What can you do?

• Set the thermostat in your house no lower than 55°F (12°C).
• Ask a friend or neighbor to check your house daily to make sure it's warm enough to prevent freezing.
• Shut off and drain the water system. Be aware that if you have a fire protection sprinkler system in your house, it may be deactivated when you shut off the water.

If Your Pipes Do Freeze

What do you do if your pipes still freeze, despite your best preventative measures? First step: Don’t panic. Just because they’re frozen doesn’t mean they’ve already burst. Here’s what you can do:

• If you turn on your faucets and nothing comes out, leave the faucets turned on and call a plumber.
• Do not use electrical appliances in areas of standing water: You could be electrocuted.
• Never try to thaw a pipe with a torch or other open flame because it could cause a fire hazard. Water damage is preferable to burning down your house!
• You may be able to thaw a frozen pipe with the warm air from a hair dryer. Start by warming the pipe as close to the faucet as possible, working toward the coldest section of pipe.
• If your water pipes have already burst, turn off the water at the main shutoff valve in the house; leave the water faucets turned on. Make sure everyone in your family knows where the water shutoff valve is and how to open and close it.

SERVPRO of Hazleton/Dallas/Harvey's Lake is the Back Mountain/Western Luzerne counties premier specialty cleaning company. We excel in the mitigation and restoration of water, fire and smoke damage on a 24/7 emergency services basis.

Flash Flood Watch

9/17/2018 (Permalink)

Florence is upon us. If your home or business experiences water damage, call us. SERVPRO is "always here to help"

The National Weather Center has issued a flash flood watch for parts of Northeast Pennsylvania including Lackawanna and Luzerne Counties. With the ground already saturated, flooding will occur easily.

SERVPRO of Hazleton/Dallas/harveys Lake has been extremely busy dealing with flooded basements from this unprecedented stormy summer.  This rain is certainly not needed and will most certainly cause additional damage to homes and businesses through the county. 

One benefit of SERVPRO is our ability to partner with other local franchises to ensure that your home or business is being mitigated and restored by IICRC certified companies and qualified restoration professionals. No disaster is too large.

if your home or business experiences water damage from this most recent storm call the Back Mountains leader in smoke, fire and water damage cleanup and restoration at (570) 562-6777. SERVPRO is "always here to hel

Storm Team-Resource for Wide Spread Flooding

8/20/2018 (Permalink)

The rains this past week were unprecedented and have resulted in flooded basements throughout Lackawanna and Luzerne counties. Monday night we fielded over 50 calls on our after hours line and more the following several days.

One advantage SERVPRO provides is our ability to handle widespread storm damage by utilizing other local franchises or by activating our storm teams. In this incidence our storm team was activated which means we called upon franchises throughout the Eastern part of the country to help families recover from this devastating storm. All in all, between the storm team and the Carbondale/Clarks Summit/Old Forge and Hazleton/Dallas/Harveys Lake franchises we were able to help close to 100 families recover from flooded basements. 

Hopefully the area does not experience another storm like this but if it does, know SERVPRO has the experience and resources to address large scale flooding issues. We are "always here to help"

Rain Rain Go Away

8/10/2018 (Permalink)

Heavy rains have lead to flash flooding and basements filled with water.

Northeastern Pennsylvania has experienced what seems like several weeks of rainy days. From a consistent light rain to violent thunderstorm leading to flash flooding, SERVPRO of Hazleton/Dallas/Harveys Lake is extremely busy helping home and business owners making it "Like it never even happened."

These storms have wreaked havoc in the region overwhelming sump pumps, backing up sewer systems and leading to flooded basements. Most times a homeowners insurance policy will NOT cover outside water in leading to thousands of dollars of out of pocket expenses and the secondary damage as a result of improper cleanup is yet untold.  If your basement does take water install a sump pump. And with sump pump purchased the sump pump failure rider on your homeowners policy as a  safeguard to situations like this.

Another tip to protect your property is to add the sewer and drain backup to your policy as well. While normally there is a limit, all category 3 water (sewage), should be professionally cleanup which is not inexpensive. As I have written before, "an ounce of prevention is worth a pound of cure" a it's always better to be safe than sorry.

How to Reduce Flood Damage

7/26/2018 (Permalink)

This Hazleton property was damaged by a recent storm. The roof blew off causing extensive indoor flooding.

Flood season is quickly approaching-Preparedness is the key.

BUILD WITH WATER-RESISTANT MATERIALS

Water-resistant materials can withstand direct contact with floodwaters for at least 72 hours without being significantly damaged and sustaining little more than low cost or cosmetic repair, such as re-painting.

DRY FLOOD-PROOF YOUR PROPERTY

• Dry flood proofing protects the building by “sealing” the building so flood waters can’t enter:
• Applying a waterproof coating or membrane to exterior walls.
• Installing watertight shields over all openings, including windows and doors.
• Anchoring the building to resist flotation.
• Strengthening walls to withstand flood water pressures and flood debris.
• Install a sump pump and foundation drain system.

ADD A WATERPROOF VENEER TO EXTERIOR WALLS

Protect your property from shallow flooding by adding a waterproof veneer, a brick backed by a waterproof membrane is one example, and sealing all the openings.

RAISE ELECTRICAL SYSTEM COMPONENTS

Raising electrical system components above the anticipated flood level will help prevent damage to the electrical system and helps avoid the potential for fire from short circuits in flooded systems. All components should be raised at least 1 ft. above the 100-year flood level.

ANCHOR FUEL TANKS

Unanchored fuel tanks outside your property can damage your building or be swept downstream, damaging other properties. The supply line to an unanchored tank in your basement can tear free and fuel can contaminate your basement. Make sure that fuel tanks are properly anchored.

RAISE OR FLOODPROOF HVAC EQUIPMENT

Floodwaters can extensively damage heating, ventilation, and cooling (HVAC) equipment. The extent of the damage depends upon the depth of flooding and how long the equipment is underwater. A good way to protect the HVAC equipment is to move it to an upper floor or build a flood proof wall around the equipment.

INSTALL SEWER BACKFLOW VALVES

Flooding in some areas can cause sewage from sanitary sewer lines to back up through drain pipes. Backflow valves are designed to block drainpipes temporarily and prevent return flow into the house.

PROTECT WELLS FROM CONTAMINATION BY FLOODING

Floodwater that enters a well can contaminate it and make the water unsafe to drink. A licensed well drilling contractor can inspect your well and suggest improvements

SERVPRO-Disaster recovery Team (DRT)

3/19/2018 (Permalink)

A sea of SERVPRO green as we respond to large disaster at a local commercial property

When a natural disaster strikes it can be all too easy to lose hope in light of severe damage and loss. Whether it’s a tornado, hurricane, blizzard or flood – the SERVPRO Disaster Recovery Team can provide help fast.

No Disaster Is Too Big
The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, SERVPRO of Hazleton/Dallas/Harveys Lake smoke, fire, water and flood cleanup professionals are prepared for the unpredictable.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big.

 Recent mobilizations of the Catastrophic Storm Response Teams include:

• 2014 Polar Vortex
• 2012 Sandy
• 2010 Nashville floods
• 2008 Ike
• 2007 Chicago floods
• 2007 Ohio floods
• 2007 California wildfires
• 2005 Katrina/Wilma/Rita

Should a catastrophic storm strike, call (570) 235-1646. SERVPRO of Hazleton/Dallas/Harveys Lake is the Luzerne County's leader in flood and storm cleanup and restoration. We proudly serve the local Hazleton and Back Mountain communities even in the face of a disaster, SERVPRO  of Hazleton/Dallas/Harveys Lake flood cleanup professionals will strive to help make it "Like it never even happened."

Emergency Services Company 24/7/365

1/18/2018 (Permalink)

Our team addressing a water loss at a business in Hazleton during the recent snow storm.

Neither rain, sleet nor snow will stop the SERVPRO of Hazleton/Dallas/Harveys Lake team from responding to water disasters throughout Lackawanna and Luzerne Counties. As this extreme cold weather pattern remains in force , our team continues to meet the demand for restoration services of burst water pipes. Drying homes and businesses, making them safe and returning them back to pre-damaged condition is our specialty. Mother nature will continue to wreak havoc throughout Northeastern Pennsylvania and if your home or business experiences a water disaster know that SERVPRO of Hazleton/Dallas/Harveys Lake is available 24/7, 365 days/year to help make it "Like it never even happened."  We are the water restoration serving Lackawanna and Luzerne Counties including all parts of Hazleton.

Frozen Pipes-Preventive Planning

12/8/2017 (Permalink)

This is the result of a frozen pipe that burst upon thaw. You can image the amount of damage it caused to a nursing home in Dallas.

As I woke up this morning freezing, the thoughts of frozen pipes occurred to me. Winter is the restoration industry's busiest time and busted water pipes are a leading cause. Many times this costly damage could of been prevented with some easy preventive maintenance steps.

1. Pipe wrap to insulate the expose piping in the basement of your home. This is an inexpensive way to be proactive and to ensure that the exposed pipes will not freeze.

2. Seal/insulate all small cracks and openings in your basement. Wires and pipes run inside/out of homes and could leave small open spaces which will permit freezing wind to directly affect an area of pipe. That area could freeze and burst. This again is a simply and cost efficient way to keep the heat inside and the cold out.

3. During those especially freezing nights, let the faucets slowly drip. Running water through the pipes will prevent it from freezing. Also, open cabinet doors under the sinks to allow the home heat to circulate underneath. Again, a few degrees can make a tremendous difference.

SERVPRO of Hazleton/Dallas/Harveys lake is here to serve the Western Luzerne county for all your smoke fire and water cleanup and restoration needs. We are an emergency services company available 24/7 to help make it "Like it never even happened."